Contact Us

Who do I contact if I have further questions?

• If you have any immediate health concerns please seek medical assistance - contact your GP, NHS Direct, or hospital clinic directly; or A&E if it is an emergency.

• Contact clinical teams using the details on your clinic and appointment letters, or telephone the switchboard: 01223 245151.

• If you feel the information in your medical record is incorrect, please email the Information Governance team:

• For appointment requests or queries: If you have a MyChart account use the administration messaging option or the ‘Reschedule an Appointment’ form; or the contact details on your appointment notification/letter.

• If you require any support for your appointment, eg if you find it hard to hear, see or be understood by others, please tell the receptionist on arrival at the clinic or contact us by email: or telephone: 01223 256998.

• For concerns or complaints about your care or treatment - please contact the Patient Advice and Liaison Service (PALS).

• If you would like to register with MyChart then please complete our Request a MyChart Account form.

• If you are having issues accessing your MyChart account, you can try resetting your username Forgot Username and password Forgot Password and also refer to our Frequently Asked Questions

• For other technical queries, support using the MyChart website or mobile app, or general queries about the MyChart patient portal, please use our Customer Service Contact Form below.

Customer Service Contact Form

Please complete the fields below to send us a message or request a call back. Messages sent here and throughout MyChart are treated as non-urgent communication therefore please allow up to 5 working days for our staff to respond.

If you have not received a response regarding your login issue within the time period and are still not able to log in, please check your junk or spam e-mail folders and filters.

If you prefer to contact us by phone, please ask for the MyChart team via Switchboard: 01223 245151 (Monday-Friday 08:00-16:00 excluding bank holidays).

Enquiry Type


Enter your Addenbrooke's hospital number or NHS number as it appears in your letter.

Please enter a valid email address that we can use to contact you.