Medical Information

Information on MyChart is provided "as is" and is meant for use only to support the patient's relationship with their current or future health care professionals. Reliance on the material in MyChart is at your own risk.

Please note the medical or health care information provided on MyChart is not a replacement for proper medical attention. Contact the emergency services or your GP immediately if you are suffering from urgent medical issues.

The electronic record is the property of Cambridge University Hospitals (CUH) and the information displayed in MyChart may not be the complete medical record. Contact CUH (Access to Health Records Department) directly for copies of your medical records.

For any concerns regarding discrepancies with the content or medical information listed in your record please contact your clinical team. CUH places considerable emphasis on the privacy of patient information and we comply with the Data Protection Act and Information Governance principles.

MyChart is designed to be secure from unauthorised access, but CUH cannot be held responsible for:

  • Absolute security of all electronic communication transmissions between patient and hospital;
  • Unauthorised disclosure resulting from a user not logging out of an active session;
  • Unauthorised disclosure resulting from a lost or stolen user ID and password;
  • Unauthorised disclosure resulting from information printed by the user from MyChart;
  • Unauthorised disclosure resulting from personal computer settings or installed software products that may compromise information security;
  • Similar events outside the control of CUH

Appropriate Use

Access to the MyChart system is granted to users for the purpose of furthering their care and treatment. Use of the system unrelated to this purpose may result in the suspension or termination of access. Improper activities include, but are not limited to, the use of inappropriate or abusive language, reserving appointment times that are not needed or are frequently cancelled and other activities that are deemed to cause a disruption to clinical operations and remains the sole discretion of CUH.