MyChart Frequently Asked Questions

Enrolment Questions
What is MyChart?
Is there a fee to use MyChart?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MyChart?
Why are certain test results not shared electronically via MyChart?
If some of my health information on MyChart is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
How can I see more of my medical record?
Why did my upcoming appointment disappear from MyChart?
MyChart For My Family
Can I view a family member's health record in MyChart?
Can I ask questions regarding a family member from my MyChart account?
Can my spouse and I share one MyChart account?
After I Have Enrolled
I forgot my password. What should I do?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is MyChart secure?
What is your privacy policy?
I was logged out of MyChart, what happened?
What do I need to use MyChart?

What is MyChart?

MyChart offers patients personalised and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:

  • View your health summary from the MyChart electronic health record.
  • View test results.
  • Access trusted health information resources.
  • Communicate electronically and securely with your medical care team.
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Is there a fee to use MyChart?

MyChart is a free service offered to our patients.

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How do I sign up?

Patients who wish to participate will be activated during their clinic visit, at which time you will create your own username and password.

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Who do I contact if I have further questions?

You may e-mail us at mychart@addenbrookes.nhs.uk or send a message to Patient Support Service.

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When can I see my test results in MyChart?

Your test results are released to your MyChart account after your doctor has reviewed them. This is generally within 1-12 days.

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Why are certain test results not shared electronically via MyChart?

Your clinical team is able to determine which types of test results are able to be accessed through MyChart. Furthermore, tests of a very sensitive nature are not released to MyChart. If you have further quesetions regarding test results, please discuss them at your next visit.

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If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic medical record held at CUH. Ask your doctor to correct any inaccurate information at your next relevant clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

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If I send a message to my doctor or nurse, when can I expect a reply?

Please note that MyChart should not be used for urgent communications. Messages sent via MyChart are treated as non-urgent communication therefore please allow 5 working days for our staff to respond.

For urgent or emergency attention please contact your GP or the emergency services as required.

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How can I see more of my medical record?

You will need to apply to the Hospital via our website.

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Why did my upcoming appointment disappear from MyChart?

If your appointment has been cancelled, it will no longer show on the upcoming appointments page.

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Can I view a family member's health record in MyChart?

Not currently. This is something that will be available in the future.

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Can I ask questions regarding a family member from my MyChart account?

MyChart offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardise medical care.

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Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyChart account.

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I forgot my password. What should I do?

Click the "Forgot password" link on the sign-in page to reset your password online.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MyChart and from the left menu, go to the Preferences section and select the appropriate option.

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How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through personal usernames and passwords. Each person controls their password, and the account cannot be accessed without that password. Furthermore, MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

MyChart is owned and operated by Cambridge University and the Rosie Hospital's and is fully compliant with UK laws pertaining to your privacy. Click here to review the Privacy Policy.

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I was logged out of MyChart, what happened?

We aim to protect your privacy and security of your information. While logged into MyChart, if your session remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

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What do I need to use MyChart?

You need a patient record here at CUH with access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer 11, Chrome, or Firefox).

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